We always state in our proposals that we want to stay involved with the program until we perform an 11-month walk through. This comes only after a building project has been completed and the facility has been occupied for eleven months. We do this in advance of the expiration of industry standard one-year warranties.
This provides an opportunity to revisit the site and see how it is operating. Not only do we check on all things covered by the contract, but it also provides Silverman CPM with an opportunity for “lessons learned”.
Posted in: Process